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Are you our next Customer Service Advisor?
Salary Range: £16,810- £20,760

Direct Line Group has a clear vision: to be the best at everything we do. We are the number one motor and home insurer, making us the largest insurer in the country for personal customers. We’re proud to be home to some of the nation’s best-loved brands, including Direct Line, Churchill, Privilege, Green Flag, Tracker and NIG. And we’re even prouder to say that we’re protecting an ever-changing Britain.

Of course, it’s our people who make it happen. Whether in a service, sales or claims role, our Customer Service Advisers are our people on the front line. As the first point of contact for our customers, they’re focused on delivering 100%, 100% of the time. From handling queries to promoting products, they treat every conversation as an opportunity to create a positive, personal connection. It’s a vital role that builds better experiences across all of our brands. And together, these teams of Customer Service Advisers are the voice of our business.

Joining our lively Manchester office on Quay Street, you’ll be part of a close-knit team of expert communicators, right in the heart of the city. As well as a competitive salary, you’ll enjoy brilliant benefits such as insurance discounts, onsite restaurant, free weekend parking, first-class facilities and extensive training in an atmosphere that’s fun, focused and professional. If you’re optimistic and curious about our amazing brands, our technology and the way the world is changing, take a look at our latest Customer Service Adviser roles. Join a business shaping the future, starting with yours.

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