Are you customer focussed and looking for a new challenge?
This is an opportunity to join the largest independent black and minority ethnic (BME) housing association in the North West. With its roots in the African Caribbean Community, the association champions the provision of quality affordable homes and services in sustainable multi-cultural neighbourhoods in and around Manchester. With over 1000 homes in ownership and management, their asset base is £55 million and turnover is in the region of £5 million. They are currently seeking a permanent:
Customer Services Advisor
Salary scale: £16,987 - £21,274
They have an exciting opportunity for someone to join their Customer Services Team, reporting directly to the Customer Services Manager. The role will involve assisting their customers with requests for repairs, paying their rent and processing applications for housing and maintaining the association's waiting list. You will also provide an effective reception service and telephone switchboard service. Full training will be provided but you must have excellent communication, IT and numeracy skills.
You should have a flair for customer service with a keen interest in helping people. You must also be able to able to prioritise, work under pressure and be committed to promoting equality and diversity.
Experience in a similar role would be desirable, however if you feel you have transferable skills from another job, study or perhaps from a voluntary role, please demonstrate this in your application.
This is an excellent opportunity to join a community-based organisation which provides employees with variety, responsibility and the ability to make a real difference to the lives of people in their local communities.
Objectives of post:
- to process repairs requests and administer the association's maintenance and repairs system, in accordance with defined policies and procedures.
- to process applications for housing and maintain the association's waiting list in accordance with defined policies and procedures.
- to provide an effective reception and telephone switchboard service to all internal and external visitors and callers.
- to provide a proportion of time to Housing Services to cover low level rent arrears administration and to undertake reasonable general administration tasks under the supervision of the Housing Services Manager and any allocated Housing Officer.
Closing date for all returned applications is 5pm on 15 September 2017
Proposed interview date: Week commencing 18th September 2017
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