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This is an opportunity to join the world's market leader in the highly specialised area of probate debt recovery. Their continued expansion creates significant opportunities for promotion in a variety of roles and their excellent training means that you will have the necessary skills to progress. This is reflected in various awards they have achieved including Investors in People, Treating Customers Fairly, ICM DCA of the year and the Customer Service Excellence award. They are willing to train and develop a self-starter. However, the following 'Real World' experience and skills are required: Technical Skills: - Citrix 7.x XenApp / XenDesktop design, implementation, deployment and support. - Microsoft AD: User and Group Policy management. - Knowledge of Office 365 and similar cloud technologies especially beneficial. (any migration knowledge would be especially useful). - Knowledge of Sophos UTM appliances especially desired. - Knowledge of LAN/ WAN technologies e.g. DMZ, IPv4, SFTP, SNMP, VLANs. - Systems Security: Physical and logical data access best practices. - Backups: Administering Arcserve(or similar) and managing D2D & Tape media. Overall Responsibilities/Key Tasks: - Managing and Supporting Client / Server environments and applications, including system backups. - Building and supporting Citrix 'Server to Desktop' delivery technologies, utilising Xen App/Desktop on Windows 2012R2 and Windows 2016. - Assisting IT / MIS teams in providing 1st and 2nd line support to PCA End Users. - Providing stakeholders with 3rd line infrastructure (design, build & implementation) and support. - Review and identify actions that deliver quality improvements, working closely with the I.T. Manager to improve processes and systems. - Training / coaching and mentoring Colleagues and End Users in company 'Best Practice'. Experience: You will most likely have a broad working knowledge of Windows including, Server 2003/2008, Office 365 / 2016, VMware, Linux, Cisco, Sophos etc. along with the following skills: - Excellent Communication - both written and verbal, with attention to detail - The ability to remain calm, confident and knowledgeable will be critical to your success in this role. - Ability to think strategically and work proactively. - A consistent professional approach to all tasks. - Awesome documentation skills and willing to share techniques and skills with peers & Users alike. - Outstanding troubleshooting skills. - Be self-motivated and consistently looking to learn new technologies. What's in it for you? - Secure reserved car parking space and excellent transport links - 31 days holidays per year including 8 bank holidays - Healthcare Scheme* - Company pension plan* - Life Assurance* - Childcare voucher scheme & Cycle2work scheme* - Various discounts and other incentives* *Qualifying period applies

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