Senior Research Manager

About us:

At Toluna, we keep the world’s biggest brands one step ahead of their markets, their competitors, and their customers. For 25+ years we’ve been a leader in consumer insights, and today we’re at the center of our industry’s biggest shift: the move to AI-powered research grounded in real human truth.

Brands come to us because we’ve solved a problem most of our industry is still wrestling with: how to move fast without losing trust in the answer. Speed comes from AI we’ve been developing in-house since 2019, always-on platforms, and a 79M+ validated consumer community across 100+ countries.

Introduction:

As a Senior Research Manager focused on financial services, you will play a key role in driving project success and leading client relationships alongside a dynamic team of researchers. This position is pivotal in delivering actionable insights for high-profile clients in a collaborative, growth-oriented work environment.

Responsibilities:

Client and Project Management

• Lead multiple projects, with a focus on the financial services sector.
• Design research that meets project objectives in consultation with clients.
• Manage end-to-end, predominantly ad hoc research projects, including survey design, data analysis, and results presentation.
• Analyze and transform data into clear, high quality, story-driven reports and presentations that address clients’ research, commercial, and communication goals, whilst keeping in mind regulatory requirements.
• Maximize use of internal AI tools to enhance research delivery.
• Review deliverables from more junior members of the team.
• Work closely with internal operations teams to oversee survey deployment, data collection, and analysis processes, while managing timelines, budget and delivery efficiency.

Strategic Contribution

• Develop a strong understanding of client business needs, with the ability to deliver tailored solutions.
• Demonstrate deep knowledge of consumer insights on topics like new product/service development, Consumer Duty, communications testing and advertising campaigns.
• Contribute to business development by supporting proposals, pitches, and account growth initiatives as needed.

Your Profile:

• 10+ years of experience in quantitative research, including UK and international studies.
• Knowledgeable in and passionate about the financial services industry.
• Proven expertise in designing, managing, and delivering complex adhoc research projects to answer business questions.
• Excellent analytical and storytelling skills with a focus on turning complex data into actionable insights and compelling presentations.
• Proven ability to manage client relationships.
• A results-driven, can-do attitude with a passion for research excellence.
• Positive, solution-oriented attitude.
• Collaborative team player who thrives in a dynamic, fast-paced environment.
• Commitment to fostering an inclusive, empathetic, and transparent work culture.
• Strong organizational and project management skills, handling multiple tasks effectively.
• Experience or education in fields such as Marketing, Business, Economics, Communications, Social Sciences, or similar areas. Formal degrees are welcome but not required.
• Excellent verbal and written communication skills in English.

What success looks like in this role:

• Develop strong relationships with key clients within the first 3 months.
• Demonstrate financial services expertise.
• Lead multiple adhoc studies with a strong focus on quality and client objectives.
• Ensure high-quality, on-time delivery across your projects.
• Work closely with a wider team of researchers and client directors.
• Effective co-operation with internal operational teams.

Our Values:

Acting with Ownership- Demonstrating individual accountability

Bringing a forward mindset- Being action-oriented, bold and entrepreneurial

Collaborating with Curiosity- Exhibiting teamwork through togetherness

Discussing openly, committing jointly- Sharing your views openly

Embracing empathy- Being egoless & caring

What we Offer:

At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board.

Join our global team. We welcome big thinking and reward great work.